February 26, 2016

Are free returns right for your customers?

It’s one of the big questions that every online retailer faces – should we be offering free returns? Whether or not free returns are even viable […]
January 17, 2016

When should you take your retail business global?

You’ve got an awesome website.  A phenomenal product.  Loyal customers.  A growing domestic business. The next major question you are likely to ask yourself is: when […]
January 9, 2016

Gilt Groupe Acquisition and What it Means for Flash Sales

Hudson’s Bay recently confirmed its acquisition of Gilt Groupe for $250 million earlier this month. As a company that has raised $300 million in venture funding, […]
December 8, 2015

Competing in Retail in an Amazon World

Phew.  This is a big topic.  This post will be the first of a series on the topic.  In case you haven’t been shopping on the […]
December 5, 2015

What to Look for in Third-Party Logistics (3PL) Providers

As your retail business continues to grow, you will probably find yourself considering using a third-party logistics provider as opposed to fulfilling your orders in-house. Third-party […]
November 29, 2015

How to build a retail brand that engages millenials

Engaging millennials is one of the most compelling and complex topics of modern retail.  I’m often in conversations where people talk about how hard it is […]
November 15, 2015

eCommerce Buy Buttons and True Social Commerce

For many years, we’ve talked about the rise of ‘social commerce.’  People have predicted that our social networks would curate products for us and that the […]
December 7, 2013

Mobile eCommerce: Old, but still intriguing, news [Part Two]

Before I begin, I want to give a quick shout out to Clay Allsop at Propeller for pointing out that there are companies out there helping […]
December 4, 2013

Mobile eCommerce: Old, but still intriguing, news [Part One]

In the wake of this year’s Black Friday/Cyber Monday stats, I want to talk about mobile commerce: the truths, the questions, and the abundant opportunities. I’ll […]