March 10, 2012

#SXSWi — How to get users addicted to your content

I love addiction; perhaps because I have a very addictive personality.  As such, I was drawn to the talk here at South by Southwest by @taraattrulia about […]
March 10, 2012

#SXSWi — Hardcore vs. Casual games and gamers

I’m in an interesting talk at South by Southwest Interactive (2012) put on by Jack Buser and Scott Rohde (from PlayStation). I figure it makes sense […]
July 20, 2011

Control the narrative – become a product evangelist

Through a recent newsletter from the Silicon Valley Product Group, I came across a great article by Marty Cagan about, product evangelism, which I see as […]
July 6, 2011

Where should Product Management live on the org chart?

I think it’s surprising, given how critically important product management is to most tech companies, how few people really know anything about it. A lot of […]
June 24, 2011

Customer service vs. irrational client demands

Trying to deliver great customer service without bowing to irrational client demands takes a somewhat tricky balancing act and some courage. The truth is, the customer […]
June 16, 2011
Product Discovery Funnel

Product Management is about Product Discovery

I’ve always believed product management is all about discovery. As time goes on, I’m seeing that others are also beginning to get on the bandwagon and […]
January 18, 2011
Determining Net Promoter Score

What is Net Promoter Score (NPS) and how is it used?

I first read about Net Promoter Score on Eric Ries’s blog almost a year ago. I found the concept to be really compelling. In recent conversations […]
October 20, 2010

The Right Way to Fight

The term ‘conflict’ typically carries with it negative connotation.  But it’s something I have been thinking a lot about lately, and I feel like conflict is […]
October 15, 2010

Throw out your product specs…

I don’t like requirements documents. There, I said it.  I’ve been thinking about this latently for a number of months now, but all of this thinking […]