February 26, 2016

Are free returns right for your customers?

It’s one of the big questions that every online retailer faces – should we be offering free returns? Whether or not free returns are even viable […]
December 8, 2015

Competing in Retail in an Amazon World

Phew.  This is a big topic.  This post will be the first of a series on the topic.  In case you haven’t been shopping on the […]
November 29, 2015

How to build a retail brand that engages millenials

Engaging millennials is one of the most compelling and complex topics of modern retail.  I’m often in conversations where people talk about how hard it is […]