A friend recently asked me about how I might define performance for web developers. It was an interesting question coming from one startup founder to another. He was concerned with how to present performance-based incentives to his developers when performance itself is so hard to measure for engineering work. I had a few thoughts to […]

Easily, one of the most fun parts of my job is management by walking around (MBWA).  It’s not just fun, but its also quite effective as a tool in leading organizations.  My experience, however, is that its an underutilized tactic.  And for those of us who do it, its one of the easiest things to […]

I first read about Net Promoter Score on Eric Ries’s blog almost a year ago. I found the concept to be really compelling. In recent conversations with lots of budding entrepreneurs, I have realized that not everyone is really familiar with NPS. So I thought a quick overview could be helpful.

Where we left off In the introductory Kanban post, I provided some background on Kanban and in Part 2, I went on to discuss several ways Agile and Kanban have been put into practice together, including examples of some of the several different ‘flavors’ of Kanban being used in software development. Now I want to […]