It’s one of the big questions that every online retailer faces – should we be offering free returns? Whether or not free returns are even viable for your business is, of course, specific to your business model, but I can guarantee that they’re something you should investigate. Why? Because customers care. According to the 2015 […]

You’ve got an awesome website.  A phenomenal product.  Loyal customers.  A growing domestic business. The next major question you are likely to ask yourself is: when should I start selling globally? The allure of a global market is simple – for businesses successfully cornering a domestic market, expanding beyond their borders opens up a nearly […]

Hudson’s Bay recently confirmed its acquisition of Gilt Groupe for $250 million earlier this month. As a company that has raised $300 million in venture funding, this is clearly a disappointing outcome for Gilt.  I remember meeting executives at Gilt back in 2009, when the company was riding high and approaching it’s $1 billion valuation1. […]

Phew.  This is a big topic.  This post will be the first of a series on the topic.  In case you haven’t been shopping on the internet lately (or paying attention), Amazon is CRUSHING it. The company has done a phenomenal job of increasing its footprint in Global Commerce, going from $619 million in revenue […]