January 18, 2011
Determining Net Promoter Score

What is Net Promoter Score (NPS) and how is it used?

I first read about Net Promoter Score on Eric Ries’s blog almost a year ago. I found the concept to be really compelling. In recent conversations […]
January 12, 2011

Stop trying to be the smartest person in the room

One of the most interesting things about hiring extremely talented people is that they, often times, have extremely large egos that come along with their talent.  […]