June 28, 2011

Premature commitment bias

I’ve had the pleasure to be part of several startup ventures and advise on several others. The one thing I think nobody really talks about is […]
June 24, 2011

Customer service vs. irrational client demands

Trying to deliver great customer service without bowing to irrational client demands takes a somewhat tricky balancing act and some courage. The truth is, the customer […]
June 22, 2011

The importance of servant leadership

Sometimes the concept of servant leadership doesn’t get enough attention. When it does, most people understand the buzz wordiness of it but not its actual meaning […]
June 16, 2011
Product Discovery Funnel

Product Management is about Product Discovery

I’ve always believed product management is all about discovery. As time goes on, I’m seeing that others are also beginning to get on the bandwagon and […]
June 13, 2011

Prepare for meetings – death by meeting

In his essay, Maker’s Schedule, Manager’s Schedule Y Combinator’s Paul Graham points out that managers’ schedules and makers’ (i.e. programmers’ or writers’) schedules are quite different: […]
June 8, 2011

Not all experience is created equal

In my earlier post What would I look for in a co-founder?, I talked about some lessons I’ve learned along the way and the type of […]
June 7, 2011

Parts of Management suck

Management – or at least the path to management – is a funny thing. Traditionally, the path to career advancement has meant that people start out […]